Privacy policy

HeimMax Pty Ltd (ABN 39 695 981 161) (“HeimMax”, “we”, “us”, “our”) is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.

What we collect

When you contact us, book a discovery call, or work with us, we may collect:

• Your name, email, phone number, and business details
• Information you provide about your business during discovery and project work
• Information you share via our contact form or our booking tool (Cal.com)
• Technical data when you visit our website (IP address, browser type, pages viewed) via standard analytics tools

How we use it

We use your information to:

• Respond to your enquiries and deliver services you’ve engaged us for
• Send you proposals, reports, and communications relating to projects
• Improve our services and website
• Meet our legal obligations

Who we share it with

We don’t sell your information. We may share it with:

• Service providers we use to handle visitor and enquiry data, including Cal.com (discovery call bookings), our contact form provider, and Vercel (our website host). These are bound by their own privacy obligations.
• Government or regulatory bodies if required by law
• Your team, only with your permission, during project delivery

When we work with clients we engage, we use additional tools including Google Workspace and AI tools like Claude to deliver our work. These tools are bound by their own privacy and security obligations.

Where it’s stored

Your information is stored in cloud services we use to run HeimMax. These services may store data in Australia or overseas. We choose providers with strong security and privacy practices.

How long we keep it

We keep your information for as long as needed to deliver services and meet our legal obligations. We delete or de-identify information when it’s no longer required.

Your rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Ask us to correct information that’s wrong or out of date
• Ask us to delete your information (subject to legal obligations)
• Make a complaint about how we’ve handled your information

Cookies and analytics

Our website uses standard analytics tools (e.g. Google Analytics) to understand how visitors use it. You can disable cookies in your browser settings if you prefer.

Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with an updated date.

Contact us

Questions about your privacy or this policy? Reach us through the contact form at heimmax.com/contact.

If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner: oaic.gov.au.