Automation that does the job you keep meaning to hand off.
Every business has work that moves by hand: details copied from an email into the job system, an invoice keyed into Xero, the call that rings out, the quote that sits in your drafts for three days. Automation picks that work up and does it every time, on your process. You brief it once, we build and install it, and you get the hours back.
Common questions
Will an agent sound like a robot?
No. You can choose from hundreds of voices to get the right tone for your business. We write the script together to support the functionality, so the agent sounds as natural as possible.
What happens when it does not know the answer?
It does what you tell it to: take a message, book a callback, or put the caller through to you. Best practice is that if an agent is unsure, it hands over to a human rather than guessing.
Can it work with the tools I already use?
Usually, yes. If your calendar, CRM, accounts or inbox has a way to connect, the automation works with what you have rather than making you move.
Automation or an AI agent?
A straight automation moves information between the systems you already run when something happens. A job is booked, so the calendar, the job sheet and the customer's confirmation update together. It follows fixed rules, and it is the right tool when the work is the same every time. An AI agent is for work that needs reading and judgement. It reads the email, works out what is being asked, and takes the next step: books the job, drafts the reply, puts the detail where it belongs. Most fixes use some of each. You set the rules for what it decides on its own and what it checks with you first, so it takes away the manual work, not the control.
What can it take off your plate?
Three jobs come up again and again. The one most owners feel first is inbound, the phone and the inbox. An inbound agent answers the call you would have missed, takes the details, books the slot or passes the message on, so a job never rings out to voicemail again. The second is outbound, the follow-up you never get to. An outbound agent chases the quote you sent last Tuesday, nudges the lead sitting in your inbox, and keeps the conversation warm until you are ready to step in. The third is the data work, and it is often a straight automation: what comes in is read and put where it belongs, so you stop copying numbers between a text message, a spreadsheet and an invoice.
We built our own. Here is what it taught us.
HeimMax runs an AI receptionist called Max on our own main line. When you call HeimMax, Max answers in a real voice, knows what we do, books you a time and texts you the link, and puts you through to Alex or Dave when that is what you need. If nobody picks up, it takes the message and sends it through as a transcript, so a call is never lost. We built Max from the ground up on our own number before we offered an agent to anyone else, because the honest way to sell one is to have run one. It is why we can tell you what an agent handles well, where it still needs a person, and what it costs to keep running, from our own bill rather than a brochure.
You own it. No subscription, no lock-in.
What we build is yours. You own the code and the configuration outright once the work is paid for, the same as everything HeimMax builds. There are running costs and we tell you what they are up front: the calls, the messages and the AI usage are billed by the providers at cost, usually a small monthly figure that moves with how much it does. No per-seat fee, no HeimMax subscription, no rented platform you lose the day you stop paying.
What does it cost?
Automation and agents start at $3,000, and most land between $3,000 and $7,000, built and installed in 2 to 4 weeks. The figure depends on how many jobs it does and what it plugs into. An agent that answers and books sits at the lower end; one wired into your calendar, your CRM and your invoicing sits higher.
Is automation right for your business?
It earns its place when the same job happens often enough that doing it by hand costs you real time or real money, and when the rules for handling it are clear enough to hand over. If the job is a judgement call every time, automation is the wrong tool and we will say so. We look at where your time goes and tell you plainly whether automation, an agent, a piece of software, or nothing at all is the right answer.